Each generation deducts credits from your balance. Images cost fewer credits than videos. Within video, longer durations and higher resolutions cost more. The exact credit cost is shown next to the Generate button before you commit, so there are no surprises.
A few factors change the price: video length, output resolution, whether audio is generated, and the number of reference images attached. The pre-Generate cost label always reflects the final number for your current settings.
Monthly subscription credits reset to your plan's allowance on your renewal date and do not roll over. Credits from one-time Credit Packs do not expire and are used after your monthly credits are depleted.
The plans differ in how many credits you get per month and whether the credit pool is shared across a team. See the Pricing page for a side-by-side comparison. Enterprise is custom — contact sales for a quote.
Open the Pricing page from the app header, then click Manage subscription in the top-right corner of that page. That takes you to our payment partner's billing portal (Polar), where you can cancel, change your card, or download invoices.
Cancellation takes effect at the end of your current billing period. You keep access to paid features and any remaining subscription credits until that date.
From the Pricing page, click Change Plan on the tier you want. Upgrades take effect immediately and are prorated against your current period. Downgrades take effect at the start of your next renewal — you keep the higher tier until then.
Both live in the Polar billing portal: Pricing → Manage subscription. Polar emails a receipt for every charge to the address on your account.
You'll see an in-app banner with a Fix payment button. Click it to open the Polar portal and update your card. Your subscription stays active during a short retry grace period; if the payment isn't fixed in time, the subscription lapses to the free tier and any subscription credits are paused.
These are two separate things:
Each AI model runs its own content-safety classifier. Common triggers:
What to try: reword the prompt to remove the triggering element, swap the reference image, or describe the subject as fictional/stylized. If a particular topic keeps failing across multiple rewordings, it may be outside what the model's safety policy permits.
Credits used on a blocked generation are refunded automatically to your balance.
When the model you picked is temporarily unavailable (provider outage, rate-limit, regional issue), we automatically route to the next best model for that mode (image or video) so your generation doesn't simply fail. The model actually used is shown on the result. You're charged the cost of the model that ran, not the one you originally picked.
Most images return in under a minute. Videos typically take 1–5 minutes depending on length and model. Occasionally a provider is under heavy load and a request can take longer or fail. If a job is still processing after about 10 minutes, refresh the page — the result will appear in your vault if it succeeded, or the credits will be refunded if it failed.
Yes. Every item in the vault has a download button. Files are MP4 (video) or PNG/JPEG (image), and they're yours to use under the terms of our Terms of Service.
As the team owner, open the account menu and click Manage Team. Enter a teammate's email address and send the invite. They sign up with that email and join the shared credit pool automatically.
No — only the team owner manages billing. Team members can generate, view the shared vault, and see the team's remaining credits, but they cannot change the plan, invite others, or update payment info.
Their access ends immediately. Anything they generated stays in the team vault and remains accessible to the rest of the team.
Team plans support up to 100 members. If you need more, talk to sales about an Enterprise arrangement.
On the login screen, click Forgot password. We'll email a reset link to the address on your account. The link expires after a short window — request a new one if needed.
Yes. The login screen has a Sign in with Google button. If you originally signed up with email and want to switch to Google sign-in (using the same email address), just click the Google button — both sign-in methods work for the same account.
Open the account menu and click Manage account. You can change your display name there. To change the email on your account, contact support@cineflow.cam.
Open the account menu (top-right avatar) and click Manage account. Scroll to the bottom and click Close account, then type CLOSE to confirm.
What happens immediately:
What we retain (and why):
If you're a Team plan owner, you'll need to transfer ownership to a teammate or disband the team first; you can't close an account that owns a team.
If you have generations currently running, wait for them to finish before closing the account.
For questions, see our Privacy Policy or email support@cineflow.cam.
Prompts and the generated media are stored on Amazon Web Services in the region closest to your account location. Prompts are transmitted to the AI provider for the duration of generation; we do not use your prompts to train models. Full details in our Privacy Policy.
Only you, unless you're on a Team plan — in which case your team's owner and members can see items in the shared team vault. No items are public by default; nothing is shown outside your account or team without an explicit action from you.
No. We do not use your prompts, reference images, or generated outputs to train models — ours or any third party's. Some AI providers we use may log prompts for their own abuse-prevention purposes per their terms; we minimise what we send to them.
Email support@cineflow.cam. We read every message. To help us respond faster, please include:
We aim to respond within 1 business day on weekdays.